Ec40 Privacy Policy — Protection of Malaysian User Information
This policy explains how ec40 collects, uses, stores, and protects the personal information of users accessing our platform in Malaysia. Your privacy is our priority.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the ec40 platform.
1. Information We Collect
Ec40 collects various types of information when you register, use the platform or contact our support team. This information is collected directly from you or automatically through your use of the platform.
Account information: During registration, we collect your username, email address, phone number and encrypted password. This information is required to create and manage your ec40 account.
Payment information: When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details including your chosen payment method, amount, and transaction time. We do not store your full card number or e-wallet passwords.
Device and browser information: We collect technical data such as device type, operating system, browser type, IP address, and screen resolution. This information helps us optimise how the platform displays on your device.
- Usage data such as pages visited, games played, and session duration.
- General location based on IP address to ensure relevant services are provided to users in Malaysia.
- Records of communications with the ec40 customer support team.
2. How Your Information Is Used
All information collected by ec40 is used for legitimate purposes directly related to delivering our platform services. We do not use your data for any purpose not stated in this policy without your consent.
- Account management: Verifying your identity during login, processing deposits and withdrawals in RM, and sending important account-related notifications.
- Service improvement: Analysing usage patterns to improve the platform interface, page loading speed, and the variety of games on offer.
- Security and fraud prevention: To detect suspicious activity, prevent unauthorised access and protect user accounts from external threats.
- Promotional communications: To send you information about promotions, bonuses and platform updates, provided you have consented to receive such communications. You may unsubscribe at any time.
- Legal compliance: To fulfil legal obligations, including requirements under Malaysia's Personal Data Protection Act 2010 (PDPA).
3. Cookie Usage and Tracking
Ec40 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Essential cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and securing transactions. These cookies cannot be disabled without affecting platform functionality.
Performance cookies: To gather insights on how users interact with the platform, including the most frequently visited pages and response times. This data is used in aggregate form and does not identify any individual personally.
Functional cookies: Storing user preferences such as display settings and favourite game selections to deliver a more personalised experience in future sessions.
You can manage cookie settings through your browser. However, disabling certain cookies may reduce platform functionality. ec40 does not use third-party cookies for advertising that tracks you across other websites.
4. Data Storage & Security
Ec40 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
All data transmitted between your device and ec40's servers is protected with industry-standard SSL (Secure Socket Layer) encryption. Account passwords are stored in encrypted form using a strong hashing algorithm and cannot be read by anyone, including ec40 staff.
User data is stored on secure servers with strict access controls. Only authorised personnel have access to personal data, and they are bound by confidentiality obligations.
Ec40 retains user data for as long as your account remains active or as long as necessary to fulfil the purposes outlined in this policy. After an account is closed, data will be kept for the period required by law before being securely deleted.
5. Sharing Information with Third Parties
Ec40 does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, we may share information in the following limited circumstances:
- Service providers: We work with trusted third-party providers such as payment processors, game providers, and identity verification services. These providers only receive the information necessary to perform their specific functions and are bound by strict data protection agreements.
- Legal requirements: We may disclose information where required by law, court order, or directive from authorities in Malaysia.
- Rights protection: In cases where it is necessary to protect the rights, property, or safety of ec40, our users, or the public.
Any data sharing with third parties is conducted on the basis of adequate data protection. ec40 ensures that all third-party partners comply with data security standards equivalent to or higher than those we apply ourselves.
6. User Rights, Policy Changes & Contact Us
As an ec40 user in Malaysia, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you through your account or by contacting customer support.
- Right to rectification: If the information we hold about you is inaccurate or out of date, you have the right to request a correction. Most profile details can be updated directly through your account settings.
- Right to restriction: In certain circumstances, you may request that we restrict the processing of your data while a related issue is being resolved.
- Right to erasure: You may request the deletion of your account and associated data, subject to any applicable legal retention requirements.
Ec40 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with an updated effective date.
To submit any enquiries regarding this privacy policy, request access to your data or report a privacy concern, log in to your ec40 account and use the support chat feature, or visit FAQ page for further guidance. You may also contact us via the in-platform contact form after log in.
Questions About Your Privacy?
The ec40 team is here to help. Check the FAQ page or log in to reach our customer support directly.
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